Friday, 8 December 2017

Don’t Underestimate Your Ability to Influence Change

This Post First Appeared in the June 2017 edition of Truck News

 In April of 1970 David Brower founded Earth Day and coined the slogan “think globally, act locally”. It is a term that can be, and is, applied widely outside the environmental movement. According to New Geography the phrase “…..exemplifies the Millennial Generation’s outlook towards implementing societal changes on a direct, local level and their belief in changing the world one community at a time.”

Last month I ended my column with the words - A universal method of training & certification is the only way to manage this (technological) change in a way that will minimize disruption across the trucking industry while defining the job of the truck operator in a rapidly changing market. That’s what we need to attract new blood.

That statement is a global one not a local one. Big ideas are great but we need to be able to act on them as individuals to bring them to fruition. This is outside our individual sphere of influence. So what do we do if we want to influence change?

One way to influence change is to throw your support behind people like Shelley Uvanile-Hesch and the Women’s Trucking Federation of Canada. (WTFC)

Shelley is a full time trucker and founder of WTFC. Don’t let the name of her organization deceive you, it is not for women only. Although its focus is to assist women breaking into the trucking industry it does so by focusing on training and mentorship. She brings together experienced truckers with newly licensed truckers, integrity based carriers, and training organizations. As she likes to say WTFC is about creating a network for drivers by drivers. The WTFC slogan is “Join our drive to drive”.

Whereas I have the privilege of presenting my thoughts and ideas in this column each month WTFC brings training to the front line. They do some great grassroots social media work such as creating mentoring groups that bring seasoned drivers and new drivers together. WTFC is a non-profit run by a board of professional drivers. WTFC provides a wonderful place for those interested in joining the trucking industry to go for a driver’s perspective on the industry. Go to the WTFC website and to their Facebook page to get the full picture.

Shelley and her associates in the women’s trucking movement deserve huge kudos for the efforts they are putting forth. They are making a difference while still driving full time. It’s a huge challenge for them. But this is what happens when drivers that live and breathe trucking get sick and tired of watching from the sidelines and jump in feet first to make a difference. We can support them and participate ourselves by becoming a member of their organization. This is an effective way to bring the expertise and experience of drivers to the cutting edge of the rapid changes that are happening right now in the trucking industry.

Another effective way to act out locally and influence change is to speak up within your own company. Don’t underestimate the power of your own voice. Any credible employer values the front line experience you bring to their organization. After all, you as a driver are the face of the company you work for. Don’t undervalue the importance of your position in this regard. In fact I’m surprised that we spend so little time bringing customer service training to the driver. How often do you as the driver end up solving customer service issues on the loading dock? It happens all the time. I have a feeling that drivers will be taking on a larger role on the customer service and public relations front as we move forward.

So joining organizations that represent the interest of drivers and speaking up as a driving professional within your own company are just two ways of acting out on a local level and influencing broader change. It’s incremental change, but it works.


Artificial Intelligence Will Transform Our Industry

This post first appeared in the July 2017 edition of Truck News

We live in the age of multi-tasking. To be plugged in and tuned in all the time is the norm.  We live in the age of the busy mind. But a professional driver is expected to be tuned in to the task at hand for long periods of time day in and day out. Distraction is one of the key safety issues we face today. Before we spend a large amount of time and effort trying to attract young people to the driving profession shouldn’t we be asking some uncomfortable questions? Are we taking in to account the changing popular culture? Are we stuck in a trucking culture of the past? Are we guilty of not adapting to a changing world?

Perhaps professional drivers are a dying breed and that’s a fact we simply don’t want to face. I know many of you reading this may feel that we will always need a “pilot” in the cab. But that opinion does not mesh with the goals of Artificial Intelligence and the vision of a connected world. It’s time to put our emotional attachments to our love of driving for a living aside and do our best to take an objective look at our world. Artificial intelligence is going to turn our world inside out and upside down for the next several decades and it’s starting now.

I listened to a radio documentary recently by Ira Basen titled “Into the Deep: The Promise and Perils of Artificial Intelligence.” This documentary investigates “deep learning”, the ability of computers to think in very human ways. You can find it on the CBC Sunday Edition website if you want to give it a listen. I found it fascinating, exciting, and somewhat terrifying. It’s worth an hour of your time.
The most uncomfortable part of listening to this documentary is when you are introduced to “Flippy”. Flippy is a robot imbued with artificial intelligence. Flippy started work at a Pasadena California fast food restaurant in March of this year. He may be replacing 2.3 million fast food cooks in the US in the very near future. Officially Flippy is called a kitchen assistant and sells for about $30,000, or about the annual salary of one of those fast food cooks he replaces. When production is rolled out the price of that kitchen assistant will be around $10,000. As Ira Basen states in his documentary, “You do the math”.

In the trucking industry we have been focusing on automated trucks and how they impact drivers as a piece of stand-alone technology. But what if there is a “Truckey” in our future? A robot endowed with artificial intelligence that works along with the automated truck performing the tasks of the human driver. Perhaps Truckey will interact with Shippy on the loading dock. It’s hard not to think of this scenario as something out of a Hollywood movie and not a real possibility in our near future.
The thing is we are really not very good at envisioning what the future may hold for us. This is especially true if you have spent your lifetime working in this great industry as a driver. Artificial Intelligence and the changes it will bring to pass is not a trucking industry issue. It is an issue that changes our human society on a global scale. It does not matter what your profession is. You will be impacted in some way shape or form. Yes, there will be jobs created by this new technology but there will be far more jobs that will be made obsolete as a result.

The solution to our driver shortage is probably not where we think it is as we look at it through the lens of our past experience. As drivers we should stop worrying about what the future holds and enjoy every day we have on the road. We may very well be the last of a dying breed.